As many of you will be aware if you have been following our updates, we have had our Campsite open since July 6 under strict COVID-19 conditions. We plan to remain open for the rest of September and for as much of October as the weather and ground conditions will permit. All our COVID-19 restrictions will remain in place for the rest of this season; these are briefly outlined below and are detailed in our separate COVID-19 Rules.
LATEST GOVERNMENT RULING, September 9 – RULE OF 6
One of our conditions this year has been not to permit large social gatherings for BBQs etc on site and you have all been very responsible in not breaching it. In light of this latest government ruling on September 9, we simply want to remind you that we will be stringently upholding this rule. Any of you booked to come with friends must be fully aware and agree to this before you arrive. Additionally if there are more than six of you in your own unit you will be asked to confirm that you are all from the same household or support bubble.
The vast majority of you who have managed to get in a stay with us this summer have shown appreciation for the way we have handled the pandemic within our business and for that we are very grateful. Your good feedback certainly boosts our morale in what has been, and continues to be, a testing and worrying time, and justifies the strict stance we have taken throughout to protect you and our staff.
The ladies and gents toilets and the washing up sinks in both sets of facilities are open but there are restrictions are in place. The grey water and chemical toilet sluices are also open.
We regret to say that we will not be opening any of the showers in either block or any of the other facilities such as laundry room and pooch parlour for the rest of this season
We are continuing to keep our numbers well down but envisage none-the-less that there will be a demand for these facilities. Therefore, we are requesting and would strongly encourage those people who can self-contain to continue to do so as much as possible.
We know that there have been a large number of disappointed campers this year for a variety of reasons; unfortunately, that was going to be unavoidable. However, we want to assure you that every step we have taken has been made with thought and consideration of all the factors involved some of which will have been peculiar to our set up and of which our customers may well be unaware.
From the thousands of people we have spoken to, we have seen that opinions have varied greatly from one person to the next and can appreciate the frustrations that many have been experiencing over the way businesses generally have been handling the pandemic. We hope and believe that we have been transparent and have made every effort to keep you informed of the position of our business throughout.
We have cut our capacity on the site by at least 50% to facilitate social distancing and to ease the overall pressure on our staff, the facilities that can be open, and the shop. We are keeping our serviced (hook up) fields open with widely spaced pitching. However, our Top (tent) Field and Events Field will remain closed for the season. We apologise that therefore we are unable to take any bookings for pitches in these fields for the rest of this year.
We have now contacted everyone who had pre-booked for September/October with regard to our available facilities. We are taking bookings for the remainder of the season but please bear in mind that weather and ground conditions may now start to adversely affect the pitches, unfortunately something that happens every year.
New COVID-19 Rules
Safety is paramount across the site and there are restrictions in place. We have a set of COVID-19 rules which will apply during your stay. Please read these now as they will answer many of the questions you will undoubtedly have. As this continues to be a dynamic situation these additional T&Cs may need updating again as we go through the rest of the season and you will automatically be sent the most recent version approximately five days before your arrival date.
Due to the outbreak of wild fires in our area this summer and in line with council and fire brigade advice, we have withdrawn instant BBQs from sale in our on-site shop. You will not be allowed to use one during your stay but we are permitting the use of your own fire pits and BBQs off the ground as long as they are strictly supervised and kept under control. Please note, however, that we are not able to offer fire pit hire this year because of COVID-19 safety concerns.
NORDEN COTTAGE is OPEN
We are still able to receive guests for this property under new COVID-19 rules and will be in touch with those booked as the need arises.
NORDEN HOUSE is OPEN but on partial hold
In light of the latest ruling concerning social gatherings (Rule of 6), we are having to put a hold on bookings for this property for the immediate future. We will be in touch with those already booked to discuss the options if your party exceeds the latest conditions.
FARM SHOP is OPEN
The shop is open and we are keeping our 2m social distancing measures in place as this is still the underlying advice from the government. It continues to be the safest way to operate for those businesses that can do so. Please note that the wearing of masks for customers coming into the shop has been mandatory since July 24.
Our opening hours are:
8.30am – 6.00pm every day Monday to Sunday
We continue to operate our small delivery service which is available on Friday afternoons only to the local area only. Minimum order £10, some basic conditions apply. Please see our Shop page for more details. We also have a simple online form that you can use to place your order. If you are unable to use that or wish to ask questions about your shopping then please email us or call us direct. We will continue to offer this service for as long as there is a demand.
Just a reminder to you all to please respect the safety of our dedicated staff and others around and maintain social distancing at all times.
HANDS, FACE, SPACE – it makes sense
The Norden Farm Team.
Coronavirus – Covid-19 advice:
Please find below links to the latest Government advice and also what to do if you are experiencing any symptoms or are concerned you may have been exposed to the virus.