Updated September 11, 2020
As this continues to be a dynamic situation these additional T&Cs may need updating as we go through the rest of the season. You will be sent the most recent version approximately five days before your arrival date.
All businesses are required to conduct a Health and Safety Risk Assessment in respect of COVID-19. We can confirm that we have done that and are open with these additional new rules in place. You may well find that we are doing things differently to other sites, but we ask that you understand and respect that there will be reasons for this confusing discrepancy. Crucially, some sites may have most of their facilities open, some may not, but there will be other differences as well. Each business will have its own particular protocol based on its environment, its resources and the safeguards it needs to have in place to comply with government rulings.
If there are more than six of you in your unit you will be asked to confirm that you are all from the same household or support bubble.
Any of you booked with friends please be aware that we will not permit social gatherings of more than 6 as per the conditions within this government ruling. If this is going to ruin your stay please get in touch with us as soon as possible to discuss your options.
Sorry, large group bookings cannot be accepted. Small group bookings may be permitted but you will need to enquire.
You must pre book your pitch as we are currently not able to accept any unbooked arrivals.
IMPORTANT: You will be required to confirm that you and your whole party have read, understood and agreed to these additional terms and conditions as they form part of our contract with you. They may appear rather severe but we would much rather be safe than sorry for everyone’s sake.
Ladies and Gents toilets
Washing up facilities
Electric Hook Up points
Chemical Toilet Disposal Point
Grey Water Disposal Point
Outdoor Water Taps (all drinking water)
Bin areas (General and Recycling, Sanitary/Nappy/PPE)
Farm Shop and Garden Centre
The Fishing Pond
On site food vendors (when available)
Public Footpaths leading off site
Where we can, we will install hand gel points at common touch points but this won’t always be practical, so please come prepared with your own sanitizers as well.
Showers and Wash Basins, including hair drying and baby changing facilities
Children’s Play Area
Children’s Ball Park
Animal Courtyard within the farm buildings
On site Book Swap
Phone charging service
Fire Pit Hire
Ice Block Freezing
All Farm areas (except the Animal Paddock) and surrounding woodlands that belong to the owners (see our site map).
There will be no music events this year in the Events Field.
You must not travel to us if you or anyone in your household feels unwell and is showing any symptoms of Covid-19 in the days leading up to or on the day of your arrival.
Please notify us as soon as you can so that we can manage your booking. During this pandemic, we are prepared to be much more flexible with our cancellation policy and in these instances will be happy to credit any fees paid to a future stay.
If, during your stay, you start to have symptoms, then please call 111 and follow their instructions. Do not come to the shop or approach any member of staff. You will not be able to self-isolate here and must return home without delay.
Call us to say you are leaving because of illness and any outstanding fees will be credited to a later stay. We ask that anyone who believes they may have Covid-19 whilst on site or within 14 days of their departure to email us soon as they are able – (this email is monitored all the time).
We have a contactless registration and payment system, whereby you will be required to pay at the minimum 24 hours before your arrival date.
You will receive our welcome email 5 days before your arrival which will contain instructions as to how to pay. With this email will be our new set of Covid-19 rules which every member of your party must read. Please make sure you read them fully as paying your balance will constitute your agreement to these rules. Upon arrival, please do not come into the reception but follow directions to the warden post where you will be checked in and given your pitch number. Arrival times are restricted and will be between 1.00pm and 7.00pm – sorry, no late arrivals accepted this year.
We have ladies and gents toilets and washing up facilities available, but you will still need to be self-sufficient for showers and personal washing. We encourage anyone who can be totally self-sufficient to continue to do so where possible. Please note that the toilet hand basins and washing up sinks are for washing hands or pots and pans only, so absolutely no personal hygiene routines such as strip washing, brushing teeth, shaving, hairdressing or doing makeup in these facilities please.
The shower blocks (including the family room), disabled facilities, laundry room & pooch parlour will all be closed for the rest of the season. We have the Elsan and grey water disposal points open. Outside water taps are also available and motor homes will be able to empty and top up. Bins for discarded PPE, nappies and sanitary waste are available outside the Main Block and we ask that you use these properly and with consideration to the people handling this waste. We have hand sanitising points available around the site and an increased cleaning regime for commonly touched areas.
Social distancing rules must be adhered to at all times and in all places across the site.
Pitch numbers are reduced and units are more spaced out. Because of this, we are unlikely to be able to accommodate pitching requests this year. Our Top Field and Events Field remain closed.
Masks are now mandatory for customers using our shop. We have no objection if you wish to also use masks or gloves elsewhere on site as long as you ensure you dispose of them correctly.
We have hand sanitising points available around the site and an increased cleaning regime for commonly touched areas, but we encourage you to also bring your own supplies of hand gel to use on site and whilst out and about.
All communal areas will be closed until further notice; these include the children’s play park and ball games area. Children are required to stay in the field and within the vicinity of their own pitch at all times, but ball games and play in general will be encouraged in open areas close to your pitch in your family groups.
Children are not permitted to wander, play or ride their bikes around the farm, shop or private woods but we have relaxed the rule over them playing games in the field. This can be allowed as long as parents keep them under strict control, do not let them mingle with other children unless given express permission by their parents and do not allow any balls or play equipment to make contact with another camper’s property.
Gazebos are allowed but they are for the use of your family bubble only and are not to be used as a gathering point for other friends.
No day visitors will be allowed to visit the site for the duration of your stay.
You are permitted to have supermarket food deliveries but must make all the arrangements yourself. The shop will not be responsible for receipt or storage of your goods.
The Shop is open seven days a week 8.30am – 6.00pm and campers must adhere to the social distancing rules in place which include limited numbers in the shop and 2m queuing outside. Masks or face-coverings are mandatory for customers entering the shop.
Please do not expect to access the shop in family groups. When we are busy, only one person per group will be allowed in.
Parents, please do not send children to the shop on your behalf as they will not be permitted into the shop on their own
Please use contactless card payments whenever possible.
We have a policy of zero tolerance to any of these rules being deliberately flouted or to anyone otherwise showing deliberate disregard for the safety of other campers, our staff or residents. You will be asked to leave the site immediately and without a refund.
We will have our wardens on site but they will be maintaining social distancing.
All our normal Campsite Rules still apply, including noise curfews, bad language, bad behaviour and general onsite safety.
BBQs and Fires – In light of the devastating Wareham Forest fires earlier this year, please take extra care and consideration when having BBQs on site. You will be allowed to use one during your as long as they are off the ground, strictly supervised and kept under control at all times. Please note however, that we are not able to offer fire pit hire this year because of COVID-19 safety concerns.
Bookings are taken in good faith that we will be able to accommodate you. However, because of the current fluid situation, we reserve the right to make changes to our T&Cs and/or postpone your booking subject to government guidance, advice or regulation. In these circumstances, we will happily credit any deposits and fees paid to another booking at a later date.
If there is anything you are unsure about, please ask us and we will be happy to explain our terms further. If you feel that your holiday would be unduly spoilt under these restrictions then you still have the option to roll your deposit over to another date next year when it would be hoped that the pandemic would be much less of a concern.