SEE WHAT PEOPLE LOVE ABOUT STAYING AT NORDEN

  we stayed three nights last week as two couples in two tents .Cant fault the site with any thing .20 mins walk into Corfe . Very good shop on... read more site and everything cleaned often .Showers closed, toilets open and clean though it is best to take your own loo if you can .Have booked for my daughter and boyfriend to go back next week

  Thank you, we had an amazing week away. Considering all the restrictions in place we didn't really notice. We normally take our own toilet away with us, not being able... read more to have a shower just fill a bucket and have a good old wash. I was a little wary but felt so at ease when we arrived. Great site, great walks from the site, beware of the bog monster though when you go for a walk through the woods. We would love to return and explore the area more. Loved it, thank you again.

  Please beware. We booked way before Coronavirus however they have contacted us to state that the facilities on site will be closed. They have suggested that we rollover our booking... read more or we buy a solar shower and toilet for our own use. Neither are a viable option and they have refused to give us our deposit money back. Yes if we had cancelled I would accept this but they are no longer able to offer what we booked in good faith therefore we should get our money back. Instead i got an email talking about how a refund puts them out and also how Coronavirus is impacting on society. I did not require the lecture i am fully aware. I feel that lack of customer care would make me think twice about visiting here. They say you dont really know a business until you have a problem with them- clearly greed comes before customer care. More

  Please be cautious booking, especially if you can’t afford to lose your deposit. They will accept your booking, take your deposit and then cancel your booking and not refund the... read more deposit. Although I understand the decision not to allow tents anymore, to then refuse to refund deposits is very bad customer service and contravenes the consumer credit act as they are withdrawing a service the customer has paid for. As they are clear that they are not planning to accept tent bookings for the foreseeable future, offering to put the deposit against a future booking is pointless as it is highly unlikely tent owners are going to upgrade to a caravan, especially as many other campsites are accepting tents. I would also not want to risk paying in full for my visit in advance in case that money was retained and my booking cancelled. The customer service emails were abrupt to say the least. Though I have stayed at the campsite several times in the past, I won’t be returning even if tents are allowed back in future years due to the poor customer service. I appreciate businesses are struggling but customers shouldn’t be penalised too through no fault of their own and be given the choice of a refund, not a credit they can’t use. Many people choose camping as a cost effective way to have a holiday and may not be able to afford to book elsewhere this... Please be cautious booking, especially if you can’t afford to lose your deposit. They will accept your booking, take your deposit and then cancel your booking and not refund the deposit.

Although I understand the decision not to allow tents anymore, to then refuse to refund deposits is very bad customer service and contravenes the consumer credit act as they are withdrawing a service the customer has paid for.

As they are clear that they are not planning to accept tent bookings for the foreseeable future, offering to put the deposit against a future booking is pointless as it is highly unlikely tent owners are going to upgrade to a caravan, especially as many other campsites are accepting tents.

I would also not want to risk paying in full for my visit in advance in case that money was retained and my booking cancelled.

The customer service emails were abrupt to say the least.

Though I have stayed at the campsite several times in the past, I won’t be returning even if tents are allowed back in future years due to the poor customer service.

I appreciate businesses are struggling but customers shouldn’t be penalised too through no fault of their own and be given the choice of a refund, not a credit they can’t use. Many people choose camping as a cost effective way to have a holiday and may not be able to afford to book elsewhere this year having lost their deposit money. More